For independent service providers joining HelpMyNest. Operator: QuadHoldings LLC, doing business as HelpMyNest.
You are an independent business. HelpMyNest does not employ you, supervise your work, set your prices, or guarantee you any volume of leads. HelpMyNest's role is limited to listing your profile and routing Customer quote requests to you. Nothing in this Agreement creates an employment, agency, partnership, or joint venture relationship.
Because HelpMyNest never pays you for work performed — you are paid directly by the Customer, outside the Platform — this relationship sits structurally further from an employment relationship than a typical gig-platform arrangement.
When a Customer submits a quote request matching your profile's category and service area, you will receive an SMS and/or email notification with a unique request link to review the request. This link is for access and tracking purposes only — it does not mean HelpMyNest has reviewed, verified, or approved the Customer or request. You may Accept or Decline any request, for any reason, with no obligation to respond. HelpMyNest does not assign work, set deadlines for response, or penalize declined requests, beyond standard profile-quality signals (e.g., response rate shown to Customers).
HelpMyNest does not screen, verify, background-check, or otherwise vet Customers. Customers are members of the public who may submit service requests through the Platform. HelpMyNest makes no representation regarding any Customer's identity, creditworthiness, payment history, payment intentions, or ability to pay. Providers engage with Customers at their own commercial risk.
You represent that:
HelpMyNest does not independently verify this information unless your profile is explicitly marked “Verified” following a specific verification process.
You are responsible for the accuracy of your profile, including photos, descriptions, and claimed credentials. HelpMyNest may remove or edit profile content that violates our Community Guidelines or applicable law.
You agree to indemnify, defend, and hold harmless HelpMyNest and QuadHoldings LLC from claims, damages, and expenses (including reasonable attorneys' fees) arising from your performance of services, any misrepresentation on your profile, or your violation of this Agreement or applicable law. This obligation survives termination.
HelpMyNest's total aggregate liability to any Provider arising out of or related to this Agreement shall not exceed the greater of: (a) $500, or (b) the total amount of subscription, listing, or platform fees paid by Provider to HelpMyNest in the twelve (12) months preceding the claim. This cap applies regardless of the theory of liability. HelpMyNest is not liable for indirect, incidental, or consequential damages. This does not limit liability for HelpMyNest's own gross negligence, willful misconduct, or fraud.
Because HelpMyNest does not independently verify Provider credentials by default, certain terms are restricted on profiles and in communications with Customers, to avoid implying a guarantee HelpMyNest hasn't made.
Avoid using: Vetted · Verified · Guaranteed · Best Provider · Licensed and Insured
Use instead: “Information provided by provider” · “License information provided by provider” · “Insurance information provided by provider”
If HelpMyNest has independently confirmed an item through an explicit verification process, it may be labeled “Verified” by HelpMyNest itself — this designation is not available for self-reported claims.
If your business profile was created from public information before you joined, you may claim it following the process in our Claim Profile Policy.
HelpMyNest may display response-time information to help customers make informed choices. Response-time information is a platform feature and does not constitute supervision, direction, performance management, or control by HelpMyNest. Providers remain free to decide whether and when to respond to any request.
By accepting this Agreement, Provider acknowledges that HelpMyNest collects and processes personal information as described in the Privacy Policy. Provider may have rights to access, correct, or request deletion of personal information as provided under applicable California privacy laws.
By uploading photos, descriptions, logos, business information, or other content to the Platform, Provider grants QuadHoldings LLC a non-exclusive, royalty-free, worldwide license to display, reproduce, distribute, and promote that content on the Platform and in related marketing materials. Provider retains ownership of Provider Content.
HelpMyNest is not liable for any failure or delay caused by events beyond its reasonable control, including natural disasters, internet or telecommunications outages, third-party service failures, cyber incidents, government actions, labor disruptions, or other events outside HelpMyNest's reasonable control.
By accepting this Agreement, you consent to receive SMS notifications when a Customer submits a matching quote request, governed by our SMS Terms. You may opt out of SMS at any time, though doing so will delay or prevent you from receiving lead alerts.
Either party may terminate this Agreement at any time, for any reason, with notice through the Platform. Sections 5, 6, and 7 survive termination.
Any dispute arising out of or relating to this Agreement will first be addressed through good-faith negotiation. If unresolved within 30 days, the dispute will be submitted to binding individual arbitration under the rules of the American Arbitration Association, administered in Contra Costa County, CA, except that either party may bring an individual claim in small claims court if it qualifies. You and HelpMyNest each waive the right to a jury trial and to participate in a class, collective, or representative action.
This Agreement is governed by the laws of the State of California, without regard to conflict-of-law principles.
Questions? Email legal@helpmynest.com · Document version: PROV-AGMT-v2.0