How we review applications.
Before any provider appears on HelpMyNest, they go through our application review process. Here’s what we check — and what our review does and does not include.
Last updated: August 15, 2026.
Application review
Every applicant provides their trade, service area, and contact details. Our team manually reviews each application to confirm required fields are complete, the applicant's trade matches their listed service area, and no obvious red flags (fraudulent contact details, prohibited profile language) are present. This review is administrative in nature and does not constitute a background investigation or credential verification. No automatic approvals.
Credential submission
Applicants for licensed trades (e.g., plumbing, electrical, HVAC, general contracting) are asked to provide their license number and insurance policy information. This information is displayed on their profile as self-reported and has not been independently verified by HelpMyNest unless explicitly marked as such. For trades that do not require a state license (e.g., cleaning, moving, landscaping), providers are not asked to submit credential documentation — this is expected, not a gap in review.
Profile accuracy check
We review each profile for completeness (all required fields are filled) and for obvious prohibited language (e.g., 'vetted,' 'guaranteed') before publishing. We are not able to independently verify the accuracy of self-reported claims at the time of application.
On-platform behavior monitoring
After approval, we monitor on-platform review scores and reported disputes. Providers whose average rating falls below 4.0★ or who accumulate multiple unresolved customer dispute reports within a 90-day period are flagged for internal review, which may result in a warning, temporary suspension, or removal. This monitoring covers Platform activity only — HelpMyNest cannot guarantee real-time detection of every issue. If you have a concern about a provider, contact us at contact@helpmynest.com.
Community Guidelines enforcement
Providers must comply with our Community Guidelines at all times. Reported violations are reviewed by our team. Serious or repeat violations may result in removal from the platform. To report a violation, contact us at contact@helpmynest.com.
What our review does not include
HelpMyNest does not run background checks, independently verify licenses against CSLB or other databases, or guarantee the quality, legality, or safety of any provider's services. License and insurance information displayed on profiles is provided by the provider and is self-reported. We encourage you to verify credentials independently before hiring. Read the Provider Agreement →
Document version: HOW-WE-VET-v1.0