Privacy Policy.

1. Scope of This Policy

Effective Date: July 10, 2026. Version: PRIV-v2.1. This Policy was last updated on July 10, 2026.

This Policy explains what personal information HelpMyNest collects, why, and how it's used. California residents have additional rights described in our separate California Privacy Notice.

2. Information We Collect

• Identifiers: Name, email, phone number, account login — collected from Customers and Providers
• Location information: City/service area entered for search or profile — collected from Customers and Providers
• Request details: Service category, job description, preferred timing, and any photos you choose to attach, submitted via quote request — collected from Customers
• Provider-submitted information: License numbers, insurance details, experience, profile and work photos — all self-reported by the Provider unless explicitly marked verified — collected from Providers
• Communications: Messages, SMS/email notifications related to a request's status — collected from Customers and Providers
• Device/usage data: App and site usage, IP address, browser type, log data — collected from all visitors
• Mobile push notification tokens: If you use the HelpMyNest mobile app and enable notifications, we collect a device-specific push token to deliver status updates about your requests (new request, accepted, declined, or completed). This is optional — the app works fully with notifications turned off — and the token is shared only with our push-notification delivery provider to send you those alerts.
• Inferences: Preferences we derive from the information above — for example, inferences about your service preferences based on your search history — used to improve search relevance and request routing

What we don't collect: Under the current model, HelpMyNest does not process or store payment card information, since payment for services is arranged directly between Customer and Provider.

Cookies and tracking technologies: HelpMyNest uses cookies and similar browser storage to operate the Platform, remember preferences, and analyze usage patterns. See our Cookie Policy for the full list of cookies we use and how to manage your preferences.

Data minimization: We collect only the personal information that is reasonably necessary to operate the Platform and provide the services described in this Policy — identifiers to create accounts and route requests, location information to match Customers with Providers in the correct service area, request details to route quote requests, and device/usage data to maintain Platform security and reliability.

3. How We Use This Information

• Routing quote requests from Customers to the relevant Provider(s)
• Sending SMS and email notifications about request status (see SMS Terms)
• Displaying Provider profiles to Customers searching by category and city
• Supporting the Claim Profile process for Providers (see our Claim Profile Policy)
• Customer support and resolving issues with the Platform itself
• Fraud prevention and Platform security
• Improving the Platform: using aggregated and anonymized usage data to improve search relevance, optimize request routing, and diagnose technical issues — this does not involve selling data or building individual user profiles for advertising purposes

Automated routing: HelpMyNest uses automated logic to match Customer quote requests with relevant Providers based on service category and geographic area. This process does not involve profiling for advertising or creditworthiness purposes.

HelpMyNest will not use your personal information for purposes materially different from those listed in this Section without providing you prior notice and, where required by law, obtaining your consent.

4. Where Information Is Stored

Request and account data is stored on servers located in the United States. HelpMyNest uses third-party cloud infrastructure providers who are contractually obligated through Data Processing Agreements to use your data only to provide services to HelpMyNest and to maintain appropriate security controls.

HelpMyNest implements reasonable security measures appropriate to the nature of the personal information we collect, including encrypted data transmission (TLS), access controls, and regular security reviews. However, no method of electronic transmission or storage is 100% secure, and HelpMyNest cannot guarantee absolute security.

4A. Data Breach Notification

In the event of a data breach that affects your personal information, HelpMyNest will notify affected California residents as required by California Civil Code §1798.82 and other applicable law, within the timeframe required by law. Notifications will be sent to the email address associated with your account, or by substitute notice if email is unavailable.

5. Sale and Sharing of Information

HelpMyNest does not sell personal information for money, and does not “share” personal information, as that term is defined under CPRA, for cross-context behavioral advertising.

Because HelpMyNest does not sell or share personal information as defined under CPRA, we are not required to provide a “Do Not Sell or Share My Personal Information” opt-out link. If our practices change, we will update this Policy and provide the required opt-out mechanism before such change takes effect.

6. Who We Share Information With

• Between Customers and Providers: When a Customer submits a quote request, HelpMyNest shares the following Customer information with the matched Provider(s): first name, service request details, preferred timing, and contact information (phone number and/or email address as provided). HelpMyNest does not share Customer physical addresses with Providers through the Platform.
• Third-party service providers: HelpMyNest shares personal information with the following categories of service providers, all bound by Data Processing Agreements: (a) cloud hosting and database providers; (b) SMS and email delivery providers; (c) analytics and performance monitoring providers; (d) customer support platforms; (e) mobile push-notification delivery providers (device push token only). We do not permit these providers to use your data for their own purposes.
• Legal and safety disclosures: HelpMyNest will disclose personal information to law enforcement, courts, or government agencies where required by valid legal process (such as a court order, subpoena, or warrant). Where permitted by law, HelpMyNest will attempt to notify affected users before complying with such requests.

7. Data Retention

HelpMyNest retains personal information for the following periods:

• Account data (name, email, phone): duration of your account plus 3 years after account closure, to allow for dispute resolution and legal compliance
• Quote request data: 2 years from the date of the request, then anonymized or deleted
• Device and usage data (IP address, log data): 12 months, then deleted or anonymized
• Provider credential data (license, insurance submissions): duration of the Provider's active profile plus 3 years after termination, for legal compliance purposes
• Communications (SMS/email notifications): 12 months. SMS consent records specifically are retained a minimum of 4 years per FCC record-keeping requirements (see SMS Terms).
• Mobile push notification tokens: for as long as your account remains signed in on that device, deleted when you sign out

We may retain data beyond these periods where required by law, where a legal dispute is pending, or where you have given us consent to retain it longer. Upon expiration of the applicable period, data is securely deleted or anonymized.

8. Children's Privacy

HelpMyNest is not directed to children under 13 and does not knowingly collect personal information from children under 13, in compliance with the Children's Online Privacy Protection Act (COPPA). For California residents, HelpMyNest does not knowingly collect personal information from users under the age of 16 without verifiable parental or guardian consent, as required by the CCPA/CPRA.

Users represent that they are at least 18 years of age, or at least 16 years of age with verifiable parental consent. HelpMyNest does not independently verify user age at account creation but relies on user representations. If HelpMyNest learns that it has inadvertently collected personal information from a user under the applicable age threshold, it will promptly delete that information.

9. Changes to This Policy

HelpMyNest may update this Privacy Policy from time to time. We will provide at least 30 days' advance notice of any material changes via email to your registered email address. For changes that expand the categories of personal information we collect, add new categories of third parties with whom we share data, or materially change how we use your data, we will seek your affirmative consent before the change takes effect for existing users.

A material change to this Privacy Policy is any change that: (a) expands the categories of personal information collected; (b) adds new sharing or disclosure partners; (c) changes the purposes for which data is used; or (d) reduces your rights under this Policy.

10. Contact Us

Questions about this Policy can be directed to contact@helpmynest.com.