1. Our Goal
HelpMyNest exists to help neighbors find local pros. These Guidelines describe the conduct standards that keep the Platform trustworthy for everyone — they work alongside our Terms of Service and Provider Agreement, not in place of them.
2. For Providers
- Represent your business, licensing, and insurance status accurately on your profile
- Respond to quote requests promptly — Accept or Decline, rather than leaving requests unanswered
- Use only the approved language described in the Provider Agreement (Section 7) when describing your credentials
- Communicate professionally with Customers, including when declining a request
- Do not use the Platform to solicit Customers for services outside the categories on your profile
3. For Customers
- Provide accurate details in your quote request, including the service needed, location, and timing
- Communicate respectfully with Providers, including when a request is declined
- Use the Platform to find services, not to harass, spam, or solicit Providers for unrelated purposes
4. Prohibited Content & Conduct
The following are not permitted anywhere on the Platform, including profiles, requests, and messages:
- False or misleading claims about licensing, insurance, certification, or experience
- Discriminatory language or conduct based on a protected characteristic
- Harassment, threats, or abusive language directed at another user
- Use of restricted terms like “Vetted,” “Verified,” “Guaranteed,” or “Licensed and Insured” by a Provider whose credentials have not been independently confirmed by HelpMyNest
- Attempting to collect payment information through the Platform's messaging in a way that misrepresents HelpMyNest's role in the transaction
5. Reporting a Concern
If you encounter content or conduct that violates these Guidelines, you can report it to support@helpmynest.com. HelpMyNest does not guarantee any particular outcome from a report and is not obligated to mediate, arbitrate, resolve, or intervene in disputes between Customers and Providers. Submitting a report is not a guarantee that action will be taken.
6. Enforcement
HelpMyNest may review credible, specific reports of prohibited conduct. HelpMyNest may take action ranging from a warning to permanent removal from the Platform, depending on the severity and frequency of a violation. HelpMyNest reserves the right to act or not act at its sole discretion.